These terms apply to rooms booked directly with The 29 London Hotel.
Your booking
A booking is confirmed once you receive a confirmation email from us. Please check it and tell us straight away if anything is wrong.
Rates shown include VAT and are per room, per night, for the number of guests selected.
Payment
The payment terms depend on the rate you choose, and are shown on that rate before you book. Non-refundable rates are charged in full at the time of booking; flexible rates are not charged then — we securely hold your card to guarantee the room and payment follows the terms shown on the rate.
Your card is stored securely by our payment provider and checked when you give it to us. We do not place a pre-authorisation or reserve any amount on it.
Cancellation
The policy that applies to your stay is the one shown on the rate you selected, and is repeated in your confirmation email.
- Flexible — cancel free of charge up to 72 hours (3 days) before arrival. Cancel after that point, or fail to arrive, and the full stay is charged.
- Non refundable — charged in full at the time of booking. No changes and no refunds.
To cancel or amend, use the link in your confirmation email or contact us on +44 20 7834 0205.
Check-in and check-out
- Check-in: From 13:30
- Check-out: By 10:30
Please let us know your expected arrival time in advance.
House rules
- Pets — Not allowed
- Accessibility — No lift — stairs to all floors; staff help with luggage
No-show, smoking and damage
- No-show — If you do not arrive and have not cancelled within the terms of your rate, the full stay is charged.
- Smoking — The hotel is entirely non-smoking, bedrooms included, and this covers e-cigarettes and vaping. Smoking anywhere indoors incurs a specialist cleaning charge.
- Deposit — A refundable damage deposit of £60 is taken by credit card when you arrive. It is returned in full within 7 days of check-out, subject to an inspection of the room.
- Damage — You are responsible for damage to the room, its contents or the hotel caused by you or anyone in your party. The cost of repair, replacement or specialist cleaning may be charged to the card held for your booking, at the manager's discretion.
Special requests
All special requests are subject to availability and additional charges may apply. We cannot guarantee them.
Contact
The 29 London Hotel, 29 St George's Drive, Pimlico, London, SW1V 4DG +44 20 7834 0205 · email@the29.london
Swami Hotels Limited · Registered in England and Wales, company number 05403513 · Registered office: 30-32 St. Georges Drive, London, England, SW1V 4BN · VAT 853772400